Help and support

Signing in and passwords

• Forgot your password? On the sign-in screen tap “Forgot password”, enter your email and open the newest email from Hygivo. Check your spam folder. Links work once and expire after an hour.
• Change your password while signed in: Account › Change password. We email a secure link; your current password keeps working until you save a new one.
• Signed up with Apple or Google? You sign in with that button; there is no separate Hygivo password to reset.
• We will never ask for your password by email or phone.

Billing and plans

• Manage or cancel: Account › Billing. Billing is managed on the website (app.hygivo.com in a browser). Deleting the app doesn’t cancel a subscription.
• Invoices and billing questions: billing@hygivo.com.

Trial codes

See Get started. Contact us with the card reference (HYG-…) — never the code — if a code doesn’t work.

Records and exports

• Records › choose location and dates › search or filter › Export. The export includes every matching record you can see.
• Need a correction? Ask a manager: they can correct a record with a reason, and the original stays visible.

Team and access

• Staff join with an invite link from the owner. Each person uses their own account.
• Left a workplace or lost access? Ask the owner to send a new invite.

Deleting your account

In the app: Account › Delete account. We explain what is removed and what your business keeps (records you made stay with the business, without your account). Business owners transfer or close the business first. Account deletion details

Support access

If Hygivo Support needs to look at something, we ask the business owner in the app. The owner allows a short, read-only view (15 minutes by default) and can end it any time. We never ask for your password.

Security reports

Found a security problem? Email security@hygivo.com. See Security.

Response times

We reply by email as soon as we can. Support hours will be published here.